Yes, you can cancel your subscription anytime with no penalties. Your data will remain available on your device, but after 30 days, it will no longer sync with the cloud. You can still continue using the Free version on a single device for as long as you like. This ensures you’re never locked out of your essential records even after cancelling.

Your data remains securely stored on your device at all times. If you decide not to renew your subscription, your data will stop syncing with the cloud after 30 days, but you can still access everything locally. You can also export your data before the 30 days if needed. The Free version allows you to keep working on one PC without losing access to your records.

Absolutely! For all Standard and Lifetime plans, we assign a dedicated Customer Success Representative 👩‍💻👨‍💻 to guide you through setup, data migration, and staff training. We also provide personalized workflow consultations to ensure your team gets the most out of the system.

Yes! 📴 The system is designed to work both online and offline. Your team can continue operations even in areas with limited or no internet connectivity. When you’re back online, data automatically syncs with the cloud. For Lifetime plan users, we can install the system entirely in your Local Area Network (LAN) with no external cloud access for maximum security and performance.

We accept PayPal, Stripe, and all their advanced features and integrations (subscriptions, one-click checkout, etc.). For businesses in Africa, we also support Paystack for secure, localized payments. All transactions are processed securely via these trusted providers.

Yes! We offer a **30-day satisfaction guarantee**. If we’re unable to resolve a technical issue during this period, you’re eligible for a full refund. Our goal is to ensure your business is running smoothly and confidently with our software.

We provide multi-channel support for all users: live chat 💬, WhatsApp 📱, Zoom video calls 🎥, and email ✉️. Response times:

• 🔥 Critical issues: resolved within 2 hours
• ⚡ High-priority issues: within 4 hours
• ⏳ Low-priority issues: within 24 hours

For Standard and Lifetime users, we also assign a dedicated Customer Success Representative to provide on-demand workflow and technical support.

Definitely! We assist you with migrating data from Excel, CSV files, or other systems into our platform. This ensures a smooth transition and saves you time during setup.

The Lifetime plan is perfect for large organizations 🏢 like hospitals and health systems with an internal IT team. It allows you to install the system in your own Local Area Network (LAN), keeping your data fully under your control without external cloud access. This boosts security 🔐 and performance in environments where internet connectivity is unreliable.

The Subsidized license is ideal for small clinics or businesses starting with a limited number of users. It includes certain user restrictions but gives you affordable access to our powerful features. As your team grows, you can seamlessly upgrade to the Standard plan to onboard all staff members and unlock additional functionality.

SaruTech apps are trusted by clinics, pharmacies, laboratories, and enterprises worldwide 🌍. Built to work online and offline, they’re ideal for regions with spotty internet. We focus on simplifying management for administrators, doctors, and staff while delivering robust security and excellent support.