Fax Provider Setup Guide

📠 Fax Provider Setup Guide

This guide will help you configure fax services in your system, send prescriptions by fax, and track delivery status using supported fax providers.

🔎 Quick Navigation

⭐ InterFAX (Recommended)
Other Supported Providers
How to Send a Fax
Checking Fax Status
Fax Credits & Billing

⭐ InterFAX (Recommended Fax Provider)

InterFAX is the recommended provider due to its global coverage, high delivery reliability, and full status tracking.

Why choose InterFAX?

🌍 International fax delivery
📊 Reliable delivery status tracking
🔐 Secure transmission (HIPAA / medical-friendly)
⚙️ Works seamlessly with your prescription workflow

Step 1: Create an InterFAX Account

Visit: https://www.interfax.net
Click Sign Up and create a new account.
Verify your email address.

💡 You do not receive free fax credits by default. You will need to purchase credit separately after signing up.

Step 2: Obtain Your InterFAX Credentials

Once logged into InterFAX:

Go to Account Settings
Note the following:
- Username → used as api_key
- Password → used as api_secret
- Your assigned fax number (optional but recommended)

🔐 Keep your username and password secure. They allow your system to send faxes on your behalf.

Step 3: Configure InterFAX in Your System

Navigate to:

Settings → System Settings → Manage Fax Provider

In the JSON Editor , enter the following:

          {
            "provider": "interfax",
            "api_key": "YOUR_INTERFAX_USERNAME",
            "api_secret": "YOUR_INTERFAX_PASSWORD"
          }

Click Save to activate InterFAX.

✅ InterFAX is now configured and ready to use.

📦 Other Supported Fax Providers

In addition to InterFAX, your system supports multiple fax providers. Each provider requires different credentials and billing arrangements.

📨 Phaxio

Phaxio is a modern fax API provider commonly used in healthcare environments.

Required Fields:

          {
            "provider": "phaxio",
            "api_key": "PHAXIO_API_KEY",
            "api_secret": "PHAXIO_API_SECRET"
          }

Get your credentials from: https://www.phaxio.com

📠 Fax.Plus

Fax.Plus offers cloud faxing with global reach.

          {
            "provider": "faxplus",
            "api_key": "FAXPLUS_API_KEY"
          }

Manage your account at: https://www.fax.plus

📤 Notifyre

Notifyre provides email, SMS, and fax services through a unified platform.

          {
            "provider": "notifyre",
            "api_key": "NOTIFYRE_API_KEY"
          }

Visit: https://www.notifyre.com

🌐 Sinch

Sinch supports fax delivery using hosted document URLs.

          {
            "provider": "sinch",
            "api_key": "SINCH_ACCESS_KEY",
            "api_secret": "SINCH_SECRET",
            "project_id": "SINCH_PROJECT_ID"
          }

ℹ️ Sinch requires documents to be hosted via a public URL.

🖱️ How to Send a Fax

Sending a fax is tightly integrated into your prescription workflow.

Open a finalized prescription .
Confirm the pharmacy has a valid fax number.
Click the Fax button.
The system will:
- Generate a PDF
- Send it through your configured fax provider
- Store the fax record for tracking

✅ Fax transmission starts immediately.

🔁 Checking Fax Status

You can check the delivery status of any fax at any time.

Open a prescription that has already been faxed.
Click the Fax button again.
The system will query the fax provider and update the status.

Possible Status Values:

Success – Fax delivered
In Progress – Sending or retrying
Failure – Delivery failed
Out of Credit – Provider balance exhausted

💳 Fax Credits & Billing

Fax credits are managed directly with your chosen provider.

Your system does not sell fax credits.
You must purchase credits directly from your fax provider.
If your balance runs out:
- Faxes will fail
- Status may show Out of Credit

⚠️ Always keep sufficient fax credit to avoid delivery interruptions.